Privacy Policy

Effective October 12, 2026

Med Detective ("we," "us") provides independent medical record review, patient advocacy, and health education services. This policy explains what information we collect through med-detective.com and our related pages, how we use it, and the choices you have.

Information we collect

Information you give us through our forms: your name, phone number, email address, and anything you type into a message field.
Communications you have with us by phone, text message, or email.
Basic technical information collected automatically when you visit, such as your browser type, pages visited, and referring website, through cookies and similar tools. We use these to run the site and to measure our advertising.

Please don't send medical details through our website forms. Our forms are for contact requests only. If we work together, we will collect medical records separately through a secure method, with your written authorization.

How we use your information

To respond to your request and schedule a consultation
To provide the services you engage us for
To send you messages you have agreed to receive, including our newsletter
To operate, secure, and improve our website and measure our advertising
To meet legal obligations

Text messages (SMS)

If you check the box to receive text messages, we will text you about your consultation request, and, only if you separately opt in, occasional updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that help us deliver messages.

How we share information

We do not sell your personal information. We share it only:

With service providers who help us run our business (for example, website hosting, customer-relationship software, email and text delivery), who may use it only to provide those services to us
When you direct us to, such as communicating with your care team or attorney at your request
When required by law, or to protect our rights or the safety of others

Cookies and advertising

We may use cookies and tags from services such as Google to understand site traffic and to measure whether our ads lead to inquiries. You can block or delete cookies in your browser settings.

How long we keep information

We keep contact information for as long as needed to respond to you and provide services, and as required for legal and record-keeping purposes. Medical records shared for an engagement are handled under the terms of that engagement.

Security

We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure.

Your choices

Unsubscribe from emails using the link in any email
Stop text messages by replying STOP
Ask us to access, correct, or delete your contact information through our contact form

Children

Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The effective date above shows when it last changed.

Contact us

Questions about this policy? Reach us through the contact form on our home page.